Tata Steelium offers dedicated application engineering support to each customer, irrespective of their location and segment, so that they derive optimum value from the product.
Our regional Technical Experts/Application Engineers (AEs) visit the customer premises to understand usage, recommend the right product for the right application and resolve any difficulties they might face while using our material. Our engineers are trained to discuss and obtain customer requirements and translate them into technical processing specifications for our processing centres. They are also involved in developing new products for customers by conducting trials to ensure conformance to design parameters.
AEs conduct knowledge sharing sessions for customers to help them understand the steelmaking process, properties of the product and impact of these properties on their processes. They also work closely with customers, applying modern, organised and proven processes like value analysis and value engineering, to help them derive greater profitability and maximise value.